IN PLAIN LANGUAGE:
If the Drive is not faulty, but you don't like or need it, you can return it to us within 30 days since the delivery date.
We'll refund you for the Drive (if it looks unused and comes back in full), but won't refund the shipping you paid for when you ordered it. And you'll have to pay to ship the Drive back to us.
If there's any warranty-covered problem with the Drive and you want to return it — we'll refund you fully. Normally, we send a prepaid return label in such cases.
- Defect-free items
We accept returns for defect-free items for 30 days since the delivery date.
If 30 days have gone by since the delivery date, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return of a defect-free item, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All accessories originally included with your purchase must be included with your return.
If you request a refund for a defect-free item, the purchase price (excluding original delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Please carefully pack your return, as we cannot issue refunds for items damaged due to poor packaging of a return.
Please also note that we do not reimburse the expenses you carry to ship the defect-free item back to us.
Once we've received and inspected the return, we'll email to advise on when we refund you.
- Items that arrived damaged
Damage claims must be reported to email@example.com within 30 days of delivery and prior to returning the item.
- Warranty cases
If there's a problem with the item, email us at firstname.lastname@example.org.
Attaching some photos or videos will help us understand what to do — we can either send you over some components, or get you a new device and pick up the faulty one.
There are certain situations where we reserve the right to grant only partial refunds or reject a refund:
- Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.
IMPORTANT: Please note that we can only return your money to your original method of payment. If the card you used to purchase the items has expired, please let us know this when applying for the refund.