Supplementary documents for shipping orders – HUDWAY Help Center

Currently we're shipping orders from our warehouses in China and EU (Latvia). To ensure faster correct operation of shipping and customs clearance services, the carriers (SFC, FedEx, DHL) may request from the recipients of the imported goods to provide supplementary documentation. And we, as the seller and shipper of the goods need to conform with these.

Singapore

Normally the carrier requests the primary Tax Identification Number (TIN) for Singapore citizens and permanent residents in the National Registration Identity Card (NRIC) number. This number is used for tax-related matters and other official documentation.

Brazil

Usually the importer’s Tax ID number is required. If you're an individual purchaser, you're to provide us with CPF (Cadastro de Pessoa Física - Brazil Social Security, an individual tax ID number) or if you're a company – CNPJ (Cadastro Nacional da Pessoa Juridica - Brazil Corporate Tax ID, a company tax ID number).

Important: Lack of Tax ID number can result in customs clearance delays and/or shipment returned to origin.

Please also note that the import fees in Brazil may be significant. According to the information provided by DHL, these include:

Import duty: 60% of the shipment’s value
ICMS tax: (a state value-added tax on services and circulation of goods) average of 18%

Please learn more details in this document.

India

Regularly they require KYC documents (which are government recognized identity and address proof) prior to shipping your order. According to the Customs Circular No. 9/2010, these are to be presented to the Indian customs during shipment clearance for all shipments received into India. Please note that the address indicated in KYC should comply with the shipping address.

Prior to shipping your order, our customer support agents will contact you to request for these supplementary documents and instruct on how to send them over. Typically, DHL accepts a scan or a photocopy of the documents in question.

Please, take it to the closest consideration that the absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided by the shipper or consignee based in India.

View the types of documents you need to provide if you're purchasing our goods as an individual or as a company.