Out-of-Warranty repair

Out-of-warranty cases are everything that falls out of the warranty — either by definition, or because a year has passed since you received the Drive. 

If you discover anything wrong with the Drive and it's out of warranty, email our customer care team to arrange a chargeable repair.

When you email us, please describe the issue (the more details, the better) and attach some photos or videos if you see fit — this will help us diagnose the case and suggest a solution.

In some cases, we'll instruct you on how you can fix the issue yourself, whereas in other situations we may have to repair the Drive in our lab — and this will involve charges.

How much do I pay for an out-of-warranty repair?

Typically, we'll charge a $30 fixed fee* for the diagnosis, repair, and testing before your Drive is shipped back to you. Plus, you'll need to pay for shipping the Drive to our lab in Latvia and getting it back from there.

You can ask our customer care team to arrange collecting the Drive from you (we will then ask you to reimburse the shipping costs)— or you can ship it yourself.

We do a complete check of the devices sent to us, and cases when something goes wrong again after the repair works have been performed are extremely rare.

Is there a warranty for such repair?

Yes, our warranty for the works performed on the devices sent to us for an out-of-1-year-warranty repair is 3 months.

How long does it take to repair the Drive?

It depends on the nature of the issue.

Normally, we handle everything within two weeks since the Drive arrives at our lab. 

Anyway, we stay in touch during the whole process — and if you're curious about the nuances, our customer care team is literally at your service.

_______________________________________

*In cases where we need to get some extra components and perform a lengthier amount of work, there may be an extra fee (which our customer care agents will only be able to inform after your device has been diagnosed) — and the procedure may take up to a month.