Problems updating HUDWAY Drive

It may occur that the app informs you that it's unable to update the firmware.

This may happen when:

You're offline

Check if there's no problem with Internet connection, and the app is allowed to use your mobile data (on iOS, you can toggle it on in Settings > Mobile data; on Android — in Settings > Mobile Data > HUDWAY Drive App).

Make sure you are in the place where the Internet connection is stable, for instance, it's better to leave your garage. 

The app can't reach the server

This sometimes happens when the host is down, but it's typically a very short-time problem, and all you need is to wait a few minutes and then give another try.

You've run out of space on your smartphone

Typically, the app will inform you on the update size, so it's a good idea to make sure there's enough storage.

There's indeed some internal problem with the server or the app

If the app repeatedly fails to update the device firmware, there may be the issue with the connections. We've come up with to alternative ways to resolve it. 

Wi-Fi Direct

Starting from the firmware version 1.1.25 we've added a special Advanced settings feature Wi-Fi Direct. It will help to make the procedure smoother. 

To update your HUDWAY Drive firmware via Wi-Fi Direct you will need to enable it in the Advanced settings prior to starting the updating process:

After that return to the firmware update screen. You should see a red dot when a firmware update is available. Download firmware update files as usual:

Tap Install update:

You will see the Uploading update screen. Around 3-5 seconds later you will see a pop-up window inviting to join the Wi-Fi direct group. Depending on your phone model you tap either Accept or Connect:

When the invitation is accepted the updating process starts.

Peer-to-peer (P2P) connection (only for Android)

It's a type of connection where HUDWAY Drive device and a smartphone are connected without a central server or client. Prior to using this method, pull out the Drive device cable from a cigarette lighter socket or USB port, close the Drive app. You can do it either by pushing the Close application button or by force stopping in phone Settings.

After that follow these steps. 

Launch the Drive app > go to the Setting > under Advanced field tap Run command:

Enter the command: hwdupdate#0.

An automatic update starts. Please wait until the process finishes. 

If none of the steps work, please email us at [e-mail] for help.