We accept returns for defect-free items for 30 days since the delivery date.
If 30 days have gone by since the delivery date, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return of a defect-free item, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All accessories originally included with your purchase must be included with your return.
If you request a refund for a defect-free item, the purchase price (excluding original delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Please carefully pack your return, as we cannot issue refunds for items damaged due to poor packaging of a return.
Please also note that we do not reimburse the expenses you carry to ship the defect-free item back to us.
Once we've received and inspected the return, we'll email to advise on when we refund you.
ITEMS THAT ARRIVED DAMAGED
Damage claims must be reported to firstname.lastname@example.org within 30 days of delivery and prior to returning the item.
If there's a problem with the item, email us at email@example.com.
Attaching some photos or videos will help us understand how we can help — we can either send you over some components, or get you a new device and pick up the faulty one.
There are certain situations where we reserve the right to grant only partial refunds or reject a refund:
- Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.
IMPORTANT: Please note that we can only return your money to your original method of payment. If the card you used to purchase the items has expired, please let us know this when applying for the refund.