Since 2017, we've been using DHL to ship international orders from our EU warehouse. Apart from providing fast and reliable shipping services, DHL offers a greater convenience to our customers by keeping them timely informed on the status of their orders.
In order to ensure correct operation of shipping services in India, DHL has recently introduced a number of changes to their policy. And we, as the seller and shipper of the goods need to conform with these.
Namely, we now have to request the KYC documents (which are government recognized identity and address proof) prior to shipping your order. According to the Customs Circular No. 9/2010, these are to be presented to the Indian customs during shipment clearance for all shipments received into India. Please note that the address indicated in KYC should comply with the shipping address.
Prior to shipping your order, our customer support agents will contact you to request for these supplementary documents and instruct on how to send them over. Typically, DHL accepts a scan or a photo copy of the documents in question.
Please, take it to the closest consideration that the absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided by the shipper or consignee based in India.